Senior Solution Analyst (Mandarin Speaking)

Job Title: Senior Solution Analyst (Mandarin Speaking)
Contract Type: Permanent
Location: Selangor
Reference: 743999766212839
Contact Name: Marianne Lim
Job Published: August 22, 2021 18:26

Job Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Job Description


Senior Solution Analyst is responsible for delivering a proposed solution with Experian range of products to satisfy client needs. This role maintains the quality of the development of the proposed solution and to lead the build phase.  This role is also responsible to ensure that the Low Level Design and Functional specifications produced by the consultants are complete and accurate.

Essential Duties and Responsibilities 

  • Work with Product Consultant and Product Analyst to understand business requirements and functional specifications 
  • Elicit requirements through Q&A, document analysis, requirements workshops, business process descriptions, business scenarios, business analysis, task and workflow Analysis
  • Proactively communicate and collaborate with external and internal team to analyze information needs and functional requirements and deliver the needed artefact
  • Collaborate with technical consultants, solution analyst and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Develop the proposed solution along-side Solution Analyst
  • Assist in quality assurance and contribute to the testing and debugging of the solution
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner.
  • Work with Project Manager, Product Consultant, Product Analyst and Test Lead to identify required changes and communicate information to build team.
  • Review changes and conduct impact assessment to the solution
  • Work directly with and serve as the liaison between business units, technical team and support team
  • Deliver informative, well-organized presentations.
  • Assist in planning and scoping initiatives in respect of project timeline
  • Lead the build phase and involve in building the solution in accordance to clients’ requirements
  • Review solution efficiency and continuously improve solution quality and development approach
  • Lead development best practice enforcements
  • Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product area
  • Work with Product development team to close up Product feature gaps
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.
  • Identifies critical issues and provide resolution to mitigate impact on project delivery
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems


Knowledge, Experience and Qualifications 

  • Bachelor’s degree or equivalent
  • Knowledge in any of these areas:  Workflow, Strategy Management, Customer Management, Policy Rules, Collections and Fraud applications
  • Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging, implementation, and support
  • Sound knowledge in the application of SDLC (Software Development LifeCycle) process for specific project nature 
  • 1-2 years’ experience in any scripting/programming languages eg Java, C++, .Net, SQL
  • Excellent English oral and written communication skills, able to influence stakeholders.
  • Strong presentation capabilities
  • Strong problem solving and analytical skills
  • 8 years delivery or solutions experience gained from within Experian or from a business analysis with project development exposure in other companies.
  • At least 2 years’ experience in a team lead role
  • Ability to travel

Personal Quality 

  • Best practice key contributor
  • Consistently delivers high-quality services to our clients. 
  • Seek and participate in development opportunities above and beyond training required 
  • Self-motivated and self-starter
  • Key contributor in the field of Innovation
  • Push creative thinking beyond the boundaries of existing industry practices for continuous improvement
  • Support the process of innovative change
  • Mentor and train those with less experience through formal and informal channels
  • Suggest areas for improvement in internal processes along with possible solutions 
  • Generate enthusiasm among team members
  • Facilitate effective team interaction. 
  • International experience and ability to engage virtual teams
  • Multi-cultural and adaptable
  • Persistence and attention to detail in problem solving and analysis
  • Push creative thinking beyond the boundaries of existing industry practices for continuous improvement
  • Results oriented

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