Senior Business Analyst
- Posted 10 January 2024
- LocationSingapore
- Job type Permanent
- ReferenceJR-141849
Company's Benefits
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Leadership Development Program
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Mentorship Program
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Paid Parental Leave
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Return to Work Policy
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Childcare Facilities
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Flexible Working Arrangements
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Breastfeeding Rooms
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Sponsorship Program
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Coaching Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
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Equal Pay Initiatives
Job Description
Senior Business Analyst
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Conducts analysis, reports and executes small projects
Responsibilities
Serve as a subject matter expert in a specific business process or domain of expertise related to Quote, Order, Termination, Novations, SFDC
Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)
Identifies process gaps and issues
Assesses impact of manual workarounds
Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques
Proven years of experience preferred in areas such as business analysis, business improvement, quality assurance, process improvement, or customer service design
Experience working in customer support or contact centers, preferably in a global environment
Strong analytical and critical thinking skills
Proven track record of successfully delivering solutions to challenges
Attention to detail while maintaining a focus on the bigger picture and purpose
Effective problem-solving abilities
Ability to influence and make an impact
Excellent presentation skills
Works with stakeholders to gain alignment through implementation and post-implementation stages
Communicates team progress
Creates scope, project charter and stakeholder analysis
Applies appropriate project management skills and best practices including Lean Six Sigma
Identifies and manages risks and issues Cost/Benefit Analysis and Monitoring
Analyzes pre and post implementation results
Supports in providing necessary feedback, guidance and/or advice to junior team members and internal staff
Updates process and procedural documentation · Completes post deployment analysis, monitoring and control
Assesses post project benefits and success Reporting and Metrics: · Status reporting providing periodic project updates, highlighting risks, issues and concerns
Creates and publishes dashboards
Performs ad-hoc reporting Alignment, Consistency & Prioritization
Supports in making changes to enable customer benefits
Assesses priority based on fit to agreed organizational criteria
Recommends alternative solutions, escalating to more senior members
Obtains, creates and documents business requirements engaging multiple stakeholders
Works with the BSA's and Dev. team on solution design and development
Assesses solutions from multiple angles
Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
Partners with stakeholders to analyze, define and document business processes within and across functional areas
Manages stakeholder expectations within and/or across functions
Identifies and proactively includes correct stakeholders and communications effectively
Escalates to resolve complex stakeholder issues Testing
May perform user acceptance testing
May be responsible for ensuring User Acceptance Testing is fully planned and executed
Develops and assigns test cases
Identifies testing resources
Assesses testing progress
Qualifications
5+ years experience in related field preferred
Bachelor's degree preferred