Remote Technical Support Specialist

Job Title: Remote Technical Support Specialist
Contract Type: Permanent
Location: Brisbane
Reference: 300803BR
Contact Name: Christine Ma
Contact Email: christim@au1.ibm.com
Job Published: February 25, 2020 12:46

Job Description

The Remote Support Specialist provides remote technical support assistance to Multi Vendor clients and technical personnel on a number of Multi Vendor related products including Laptop PC, X86 server and some basic network technologies.  

Work Environment: This is a permanent full time role. Ability to work in a 24x7 remote support environment or as the business requires is preferred.

Your Role and Responsibilities :

  • Handle live and electronic client calls according to procedure to achieve Client Satisfaction targets and objectives
  • Utilise the computer based tools to locate the technical information required to complete a call with a client.
  • Maintain technical skills through online electronic tools.
  • Utilise technical skill and computer based tools/knowledge bases etc to perform remote technical support with the objective of resolving remotely or developing and action plan to resolve technical faults.
  • Manage service calls including maintaining call logs, status and escalation


  • On the job product training.
  • IBM Class room based product training.
  • IBM Online education
  • Vendor Workshops (subject to approvals)


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