Remote Technical Support Engineer (Power Systems)

Job Title: Remote Technical Support Engineer (Power Systems)
Contract Type: Permanent
Location: Petaling Jaya
Reference: 464558BR
Contact Name: Ng, Rui Sheng
Job Published: November 04, 2021 14:27

Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and ResponsibilitiesJob Responsibilities:

  • Responsible for providing post-sales service for IBM Power product solutions
  • Provide over the phone technical support to IBM Power clients, field engineers or business partners
  • Quickly diagnose machine hardware issues and provide action plan to fix problems
  • Handle customer issues from end to end, manage customer interactions including but not limited to set customer expectations in complicated cases, assist customer collect logs/diagnostic information, email customer with action plan etc until case close
  • Collaborate with internal teams to address complicated issues
  • Maintain/improve customer satisfaction (NPS score) through constantly providing high quality support service


  • Bachelor degree or above in Computer Engineering, Computing Science or Electronic Engineering related.
  • Good at communication both written and verbal in English is a must. Fluent English language to handle interactive communication with WW customers and IBM teams.
  • Excellent analytical and problem solving skills
  • Active learner with self motivation
  • Spirit of dedication and devotion under stress;
  • Accept overtime and duty on day off and holidays when needed by the team;

Preferred Skills:

  • Experience in Remote Technical Support.
  • Experience in Power/Host Server/Network SAN switch/Storage products. Knowledge and experience on IBM Power Server is a plus.
  • Familiar with Unix or Linux. Knowledge of IBM Servers Product: Open system (System p, System i) and Mainframe (System z) is a plus.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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