Cognizant

Quality Analyst – Japanese Speaking

Posted 23 August 2024
LocationThailand
Reference44658

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Title: Quality Analyst – Japanese Speaking

Location:Bangkok, Thailand

Experience:0-3 Years

Core Competencies:

  • Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

  • Good communications skills (English)

  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

  • Should have worked in an international technical support environment, search skills, ability to approach problems logically

  • Should have experience in transaction monitoring, sampling plan etc.

  • Should have conducted calibration sessions both internal and external

  • Excellent analytical and research skills

Other Requirements:

  • Willing to work in 24x7 environment

  • Should be comfortable working with explicit & sensitive content

  • Ability to manage critical situations with minimum supervision

  • Good interpersonal and communication skills

  • Ability to perform in adverse situations

Detailed Role & Responsibilities:

  • Ensure on meeting daily KPIs and accountable for the success and quality of the process

  • Ability to learn to work with customer internal tools

  • Meet the Quality audit sampling & ensure the Quality targets are met

  • Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities

  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

  • Coaching team members based on the audit findings, their performance and compliances

  • Responsible for driving new instructions received from the clients across teams

  • To side barge and observe reviewers working on Jobs across all queues

  • To provide inputs/insights for process improvements

  • Provide floor support

  • Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders

  • Attend internal & external Calibration sessions

  • Assist on Training need analysis

  • Assist the TL/TM on bottom quartile management activities

  • Help improve the defined processes as we create more automation and gather information

  • QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines