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Product Support Analyst

Job Title: Product Support Analyst
Contract Type: Permanent
Location: Mandaluyong City
Industry:
Reference: ASI0002HP
Contact Name: Caras, Ma Theresa Ferrer
Job Published: February 12, 2022 13:32

Job Description

Jacobs is on a path of major transformation from an engineering, design and construction professional services provider to a global solutions advisor and provider, with Digital capabilities at the core. We understand how the power of digital and data can be leveraged to help solve the world’s most critical challenges.

From shaping the safer cities of tomorrow, to protecting against climate change – we’re combining diverse talents with deep client domain experience, and digital intelligence to deliver solutions that connect people and places with the means to work smarter and live better, and make an enduring, positive difference in the world.

As such, this role is a key part of the Jacobs Digital Solutions and will play an important role in engaging our clients and internal domain specialists to understand and support their aspirations in a range of sectors including Transport, Water, Power and Health.

The world needs innovators and problem solvers who turn challenges into greater opportunities. We have an insatiable curiosity about transformative trends challenging the status quo: Urbanization, Water scarcity, Climate change, Digital proliferation, Security.

As part of the Digital Products team your role will relate to products/solutions that harness digital opportunities supporting various functional groups (Power, Water, Environment, Transport, Digital Solutions). This could either be delivering an existing service in a better way (automation) or creating a new offering (augmentation).  With an abundance of opportunities, the challenge is understanding the business opportunity and scaling the best ideas fast.

As a product support analyst in the ANZ Products team, you will primarily contribute to digital value contribute to digital value via the creation of products for both internal and external clients.

Here’s What You’ll Need:

You’ll be equipped with the following: At least 2 – 5 years’ experience in software application support, ideally within the B2B, engineering and digital solution development domains. Willingness and flexibility to apply your talents in any way to assist the team as is grows. Experience working with range of stakeholders in the product development process. Experience of working in a corporate incubation environment would be desirable. Understanding in service management methodology (ITIL) including development and build.

You also need to have knowledge of SLA agreements and customer service requirements. Adept in managing product environments uptime from initial conception through feasibility testing, design, build, scale and into operations. Knowledge of Development Operations (DevOps) frameworks and tooling. Advanced client relationship management skills and communication. Knowledge of Agile/ lean start-up methodologies. Tertiary qualification in a related discipline. Your skills, experience and attitude will enable you to: independently, as well as collaboratively with other members of the Digital Products team. Effectively communicate with and support other team members and clients. Deliver responsibilities on-time, on-budget and to agreed quality. Demonstrate flexibility of responses to different situations. Take responsibility for your own actions. Follow up with customers to ensure problems are solved.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally – and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits, and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company.

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