Process Mining Specialist

Job Title: Process Mining Specialist
Contract Type: Permanent
Location: Pune
Contact Name: Eve Wang
Job Published: June 22, 2022 18:30

Job Description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The Process Improvement Specialist reports into the Data & Analytics Manager and is part of a global and multicultural team of analysts operating from various locations. His/her role is primarily to support the Performance Optimization Manager enabling the central Global Business Services (GBS) organization and Global Process Delivery Leads (GPDLs) to drive standardization and compliance of the end-to end global processes.

More specifically, the analyst will mainly act as a trusted partner to business process SMEs. You will liaise with various business process owners to define and deliver specific Celonis Process Mining analyses based on the business’ strategic priorities and use cases. In this role you will drive the process mining analytics for data-driven business transformation at AkzoNobel. You will have to dig deep in the transaction-level details, bring visibility to process deviation and evaluate business value of opportunities for improvement and/or standardization; effectively providing analytical support and expertise to multiple stakeholders such as the GPOs, GPDLs, Service Management lead, and CI managers. You will help leverage the newest features and functionalities of the Celonis software, such as Process Automation (Action Flows), Task Mining and Machine Learning. You will blend the specific process and industry expertise with a proven analytical skill set and a keen interest in problem solving and change management

Key Accountabilities

  • Collaborate directly with process owners and technical teams to understand their goals/business priorities, objectives and requirements and translate them into Celonis technical requirements
  • Work with Data Engineers in Celonis to define data requirements to deliver analyses for use cases of interest
  • Design process and subsidiary-specific dashboards, analyses and reports
  • Present implementation progress / results to senior level executives and process teams
  • Organize and lead various customer workshops (Discovery Workshops, Value Realization Workshops, etc.)
  • Develop use case library and expertise across processes that can be leveraged across
  • Support business value workshops and use Celonis to identify, quantify and qualify opportunities for process enhancement
  • Support building business cases and ROI calculations, leveraging industry benchmarks and best practices
  • Identify process deviations, gaps and improvement opportunities based on mining of transaction-level data;


  • Experience in business transformation initiatives is a strong plus
  • Experience with Celonis is a must; Comfortable/experienced with SAP systems;
  • Ability to work with a cross regional, multicultural and virtual team and build long term relationships with key stakeholders;
  • Extensive number literacy and financial acumen and strong analytical skills;
  • Structured way of working and at ease with processes
  • Experience in continuous improvement methodologies is a plus
  • Previous experience with GBS organization a plus


  • Bachelor or master’s degree preferably in information/data-oriented Management, Data Science, Economics, Business Information Systems or other business/technology related subjects;
  • 2 to 5 years work experience process improvement, technology consulting and advanced data analytics, professional services at a technology company;
  • Strong interest in Big Data, Data Mining, and Process Mining (eg: Celonis) and you seek continuous improvement of your know-how;


  • Accepting Direction
  • Accepting Responsibility
  • Acquiring Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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