IBM

Order to Cash Subject Matter Expert

Posted 13 November 2023
LocationPhilippines
Job type Full-Time
Reference566460BR

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

​Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.

They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.

They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.

They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.

They support the Project Executive (PE) in identifying growth opportunities and contract profitability.

They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. The employee Influences the functional strategy.

Impact on Business/Scope:

Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.

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Required Technical and Professional Expertise

Environment:

Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.


Preferred Technical and Professional Expertise
Please see Job Description.