Onboard Success Partner

Job Title: Onboard Success Partner
Contract Type: Permanent
Location: Sydney
Reference: 288305BR
Contact Name: Joanna Politis
Contact Email: jpolitis@au1.ibm.com
Job Published: February 25, 2020 13:29

Job Description

We are the trusted partner for Australia and New Zealand’s businesses and governments as they reinvent using cloud, AI and blockchain within a secure environment. Our clients succeed because of our world-leading researchers, engineers and designers and our deep industry expertise. We celebrate our diversity and unite in our passion for IBM. We are #anewIBM

As the first point of contact for all new employees, you can make a difference to elevate each individual’s experience, when joining IBM as an Onboard Success Partner. This is a truly rare vacancy within this team, as we transform all facets of the onboarding process from the offer accept stage, up until day one.
What will I be doing?

  • Lead and run all day-to-day operations for Onboarding Orientation and other onboarding programs
  • Coordinating requests and delivery of all provisioning items by new hire's start date
  • Efficiently answer queries from candidates, hiring managers and Talent Acquisition Partners (TAP’s)
  • Schedule and facilitate Orientation sessions for new hires. Welcoming new employees, facilitating paperwork completion and processing.
  • Responsible for appropriate follow-up of each required element in the onboarding process within time frames established
  • Ensure employee data collected at onboarding stage reaches HR system(s) in a timely manner
  • Continuous process improvement

What skills will I need?

  • Exceptional attention to detail
  • Strong verbal and written communication
  • Solid stakeholder relationships; including the confidence to push back where required
  • High degree of resiliency
  • Comfortable in driving change
  • Highly organized

What experience do I need?

  • For this role, the key aspect that will set you a part from others is your enthusiasm, positive attitude and your eagerness to learn.
  • Interest in HR, in particular the Recruitment function
  • Microsoft Office – in particular Microsoft Excel (ability to use Pivot tables, and VLOOKUP)
  • One year work experience (preferably in an administrative role)

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