NOC Service Engineer I

Posted 10 November 2022
Job type Permanent
DisciplineSoftware Engineering, Information Technology

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Responsibilities

  • Actively works in performing network monitoring and creating solutions that allow proactive network monitoring. Monitor network devices, software health and network tools health

  • Troubleshoot and resolve customer trouble and incident. Works closely with the customer or with the vendor until resolution

  • Perform level 1 network support such as configuring switches, routers and other network devices

  • Document and published approved work instructions and procedures for internal reference

  • Notify customer in the event of an incident and maintenance activity

  • In the event of critical situation or major service outage, NOC will perform crisis management. This includes activating conference bridge and coordination with cross-functional team

Job Qualifications

  • Minimum 2 years relevant working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches

  • Experience with routing and switching technologies and protocols including TCP/IP, STP, VLAN, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS

  • Knowledge on Service Provider technologies

  • Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

  • Has working experience on monitoring, network diagnostic and network analytics tools

  • Certification such as CCNA, CCNP, JNCIA/JNCIS, RHCSA or equivalent is required

  • Excellent communication skills. Ability to work with service providers and customers around the world

  • Able to work 12 hours shift. Able and willing to be on-call standby as needed

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​