MARKETING (CUSTOMER TECHNOLOGY) SENIOR OFFICER

Location: Singapore
Job Type: Permanent
Salary:
Contact: HTS
Email: email HTS
Reference: Job ID 057308

Job Summary

The Customer Technology Senior Officer supports UPS technology applications portfolio management and assists in the development and execution of these applications. The Senior Officer is responsible for supporting his/her marketing workgroup by developing and compiling standard and ad-hoc marketing reports, then summarizing the results. He/she integrates marketing data and information from multiple sources to produce reports and support the marketing of UPS customer-facing technology.The Senior Officer reports to the Customer Technology Assistant Manager

Job Duties

Performs Statistical and Customer Analyses

  • Gathers, compiles and validates data to facilitate reporting and analyses; develops subject matter expertise on internal and external sources of information (e.g., customer data, market data, industry data, etc.) for analyses to provide information for decision making
  • Maintains an understanding of current customer technology applications performance to optimize development of customer analyses
  • Supports Customer Technology Assistant Manager in creation of content and materials in support of field training and communications
  • Responds to inquiries from internal customers and stakeholders concerning products and customer technology applications to facilitate understanding and ensure customer satisfaction
  • Coordinates Q&A during UPS Enterprise Release process; assists in communication to internal stakeholders to facilitate understanding of enterprise release initiatives
  • Conducts and coordinates user acceptance testing process within the workgroup to test customer technology functionality
  • Attends team meetings/discussions to communicate findings and ensure knowledge is shared among the respective team members
  • Updates project plans in support of the Enterprise Release to ensure that projects are completed on time and according to specifications

 

Qualifications

  • Minimum Diploma or higher - Marketing or Business Administration
  • Relevant working or internship experiences preferred, but not compulsory
  • Competent in Microsoft Office Applications
  • Excellent oral and written communication skills
  • Logical thinking qualities and approach
  • Positive attitude towards a challenging work environment