Managed Services Partner Systems Engineer

Job Title: Managed Services Partner Systems Engineer
Contract Type: Permanent
Location: Singapore
Reference: 1352450
Contact Name: Gary Lim
Contact Email: garlim@cisco.com
Job Published: November 02, 2021 17:31

Job Description

Who You’ll Work With
  • Join the team working at the heart of Cisco’s transformation to recurring revenue and lifecycle selling. Services is a $14B+ business for Cisco and is critical to providing customer value and delivering business outcomes. As customers adapt to the new norm and embark on their digital transformation, they are looking for companies who can help them move faster.
  • Our team is looking for leaders who are excited by the opportunities in the big picture and can hit the ground running. You set the pace and bring those around you along on the journey to advocate for field sales, engage and partner with CX, and help implement the GTM strategy.
  • In this role, you will join the region’s partner sales team to define & execute the Managed Services (MS) sales acceleration and support MS Service Creation with our MS partners. You will need to have an understanding of Cisco technologies and MSP GTM motion in order to be effective in this role.
  • You will work with cross functional groups to develop high growth initiatives that can scale across the region. When a complex problem arises, you can quickly identify the root cause and break down silos to build solutions to move forward. Being curious, thinking big and exploring diverse ideas is a must! 
What You’ll Do
  • As a team member, you will work closely with the MS Partners in incubating technology offers (cross architecture solutions), work with Global offer team & product team on the technology use cases. Work with Partners & Cisco Sales organization to develop and implement strategies to drive partner solutions. Specifically, the ideal candidate will:
  • Work with managed service providers to create Cisco powered services / solutions
  • Identify the insertion points across technology solutions with MSP
  • Work internally with cross functional teams in Cisco and externally with the MS Partner to support Service Creation effort and support Sales Acceleration effort of Managed Services offers.
  • Sales acceleration support would involve, though not limited to: Supporting execution of MS deals together with MS partners
  • Work with field sales team to drive execution and landing of MSP offers.
Who You Are
  • Strong understanding of Cisco cross architecture technologies including Datacenter, Security , Networking & collaboration
  • Work with Product team and ecosystems vendor in developing innovative & differentiated technology solutions
  • Experience in working customer & partners in running discovery workshop and facilitations
  • Work with different functional units & cross functional team to drive outcomes
  • Experience in working with partners on business model and partner services
  • Design and Develop technology use cases with partners on Cisco technologies and partner services
  • Be a team player who is highly execution focused and strategic to drive Cisco technologies and solutions with partners.
  • Be a collaborator who can create strong relationships and influence others to meet our objectives.
  • Have sales knowledge and contacts with understanding of Cisco field sales.
  • Possess Customer Experience solutions knowledge, including both foundational support services and high value offers.
  • Be a dynamic strategist who understands enablement and programmatic capabilities.
  • Show excellent communication skills and the ability to persuade, using simple communications that convey complex concepts in a compelling, concise, inspiring and creative way.
  • Strong executive presence and proven ability to build credibility and relationships with partner and Cisco executives.
  • Be a strategic and creative thinker adept at balancing intense short-term pressures with overall long-term goals.
  • Instill a cooperative team-oriented culture and values inclusive diversity of people and perspectives.
  • Strong executive presence and proven ability to build credibility and relationships with partner and Cisco executives.
  • Be flexible, with a start-up mentality. Your day-to-day responsibilities may change, though you will always be aligned to driving services acceleration.
  • Experience in working with Partners in building Partner solutions & services
  • Understanding of Partner sales motion and business model
  • Experience in working with Digital services and Cloud
  • A Bachelor’s Degree is required MBA is preferred with a minimum of 10+ years’ related experience
  • Broad understanding of Cisco Customer Experience solutions
  • A strong understanding of Managed Services, consumption, and financial modelling
  • Led market initiatives and programs, ideally in business development or sales
  • Excellent communication, interpersonal and presentation skills and a desire to work in a team-oriented environment.
This position can be based anywhere in Singapore or Australia. Travel will vary with return to normal business from COVID, expect up to 25% travel long term.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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