IT Delivery Lead - Oracle

Job Title: IT Delivery Lead - Oracle
Contract Type: Permanent
Location: Singapore
Reference: WD30108610039
Contact Name: Jeremy Chiang
Job Published: April 30, 2021 16:28

Job Description

What you will do:
The “IT Delivery Lead Delivery – Oracle” works with Business Partners, Project Managers, Solutions Architects and Technical Architects to build solutions that meet functional and technical requirements, including managing delivery resources, both internal and external, liaising with the IT business partner and business analysts while aligning to the agreed delivery methodology e.g. waterfall/ agile. 
This role is specific to the Oracle technology tech stack in the APAC region, with an emphasis on the Oracle Fusion ERP, CPQ, Field Service, Service Cloud, PPM and Sales Incentive modules. 


Strategic Program

  • Assume overall ownership of delivering JCI APAC Business Unit Oracle Transform program, as part a multi-year defined APAC ERP roadmap
  • Program delivery entails entire end to end value stream perspective, and not limited to within the ERP, including value streams enablers like CPQ/PPM/Field Service, and also wider enterprise external eco-system
  • Close partnership and collaboration with designated APAC IT business partner and Business unit work stream lead(s), and PMO to ensure success delivery and execution of program in region
  • Execute delivery of the program jointly with a mix of supporting internal and external resources (Both in region and global), including and not limited to the following domain(s); business process (analysts), technical and solution design (architects), technical delivery and execution domains (SI partner), JCI Internal Center of Excellence (COE) and PMO
  • Being the gate keeper to ensure alignment with global governance (both business process, technical design) to drive process and solution standardizations. At the same time, being the in-region voice to deliver required localized solutions that is aligned to the broader enterprise design and mandate.  


Day to Day

  • Coordinate with Business Partners/ Business Analysts, Project Managers, Technical Architects and CoE teams for the successful delivery of project(s) in the Oracle technology stack domain
  • Work with Project Managers to define project plan (e.g., project delivery tasks, milestones) and coordinate the alignment of RAID items within the project with escalation to leadership as applicable
  • Responsible for the Build to Delivery(BTD) estimate and delivery aligned with functional and technical requirements
  • Accountable for engagement with SI partner for BTD activities
  • Responsible for engaging with or directly managing Technical CoE’s as it relates to program scope
  • Lead and manage technical and solution delivery resources for a project and/or specific/multiple workstream(s)
  • Responsibility to ensure functional and technical governance is in place for project for adherence to enterprise standard as applicable and adherence to technical standards and strategy from relevant CoE
  • Drive benefit realization and delivery of intended results in partnership with the project team sponsors
  • Ensure knowledge transfer to application and infrastructure support teams


Soft & People Skills

  • Manage resolution of interpersonal conflicts and issues beyond the team’s authority to keep team focused on goals and objectives, within a highly global matrix setup
  • Foster a culture of technical discipline, craftsmanship, and innovation 
  • Drive continuous improvement by facilitating team retrospectives, teaching problem-solving techniques, and driving greater accountability amongst team members, within a highly global matrix setup
  • Communicate with management and outside stakeholders to limit any uncontrolled expansion of work
  • Hold accountability for team’s commitments, and in cases of failure, communicate failure points, repercussions, and mitigating plans


What we look for:

  • Experienced in Program/Solution Delivery, Business IT partnering and Functional business stakeholder management. Proven experience performing in a global highly matrix functional and IT environment
  • Proven experience in delivering multi-year strategic programs spanning across geographies, with a regional BU and global context. Familiar with APAC culture and demographics
  • Proven expertise and experience in the Oracle Fusion ERP technology is a must. Knowledge in other Oracle tech stack enablers will be advantageous. (Field Service, Service Cloud, CPQ, PPM, Sales Incentive, Data warehouse) 
  • Prior experience in business process design, analysis, blueprinting, standardization and optimization is a must, in the context of full end to end value chain stream for Order to Cash/Delivery for both flow, products, service and complex projects use cases. Full value stream experience from front end commercial (leads generation) till tail end execution (delivery and cash collection), including external ecosystems (HR/Procurement/Tax/ Reporting/Legal etc) will be an advantage 
  • Prior experience or proven business domain knowledge in the following industries will be preferred; Industrial, construction, commercial building, field service, complex installation projects, manufacturing
  • Hands on attitude with an ability to connect with all team, verticals, horizontal and matrix, including developers and business subject matter experts – good mix of business IT skills, business process knowledge and solid technical expertise
  • Good analytical skills and interpersonal skills to interact with various business process representatives; Great verbal and written communications and presentation skills. Ability to articulate business process requirements to a development team (and vice versa: IT requirements to the business) in order to support the implementation
  • Structured and meticulous in work deliverables. See documentations, literatures and structure as ally, not simply as a means
  • PMP/Lean Six Sigma/Agile knowledge/certification would be advantageous
  • Willing to travel (~10-20%)

What you will love about Johnson Controls:

  • We’ve been dedicated to protecting the environment since our invention of the electric thermostat in 1885, which provided a fundamental shift in the energy efficiency of buildings. Now, all over the world, our products and services empower customers and communities to consume less energy and conserve resources.
  • Global, innovative, industry leader
  • Embraces diversity
  • Growth opportunities abound
  • Fast-paced, evolving company, always learning, always adapting
  • Great benefits; including Healthcare related wellness discounts, great 401k match, company-funded retirement program, vacation, sick time, floating holidays and national holidays

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