HR Relations, Employee Advocate

Job Title: HR Relations, Employee Advocate
Contract Type: Permanent
Location: Singapore
Reference: R0047785
Contact Name: Janice Lee
Contact Email: meilee@paypal.com
Job Published: August 14, 2019 18:02

Job Description


PayPal’s HR team is creating a new Employee Advocacy organization dedicated to the programs that care for employees as they encounter extraordinary events in and out of work. This team is responsible for policy development, policy interpretation, policy engagement and program management for a portfolio of employee assistance programs. The Employee Advocate collaborates closely with HRBPs, Legal, Employee Central and business leaders to provide advocacy to employees in need. We’re seeking culture champions, policy makers and program managers with extensive employee relations’ experience and adept inter-personal and influencing skills to join this exciting new team.

This position will be based in Singapore. He/she will be reporting into a Senior Director, Head of Employee Advocacy who is based in Luxembourg.

Responsibilities include, but are not limited to:

  • Supporting and advocating for employees as they navigate complex, extraordinary events they are experiencing at work or in their personal lives through access to PayPal employee policies, programs and otherwise
  • Leading and/or participating in projects related to policy development and process improvement, partnering with Legal, Employee Central, Payroll and other experts
  • Managing end-to-end portfolio of global employee policies, programs & processes with nuanced jurisdictional requirements
  • Ensuring compliance and reporting rigor through casefile preparation and management
  • Supporting the Legal team in implementing actions arising from complex or sensitive investigations

Core Duties:

  • Demonstrated ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with remote client groups and colleagues
  • Balance making objective and analytically-sound decisions with providing personalized recommendations to employees about navigating their options
  • Coach employees and managers through complex situations
  • Establish global consistency and compliance as appropriate
  • Build credibility and trust with employees across all levels
  • Champion PayPal values through the application of policy and programs that touch people when they’re at their most vulnerable

Core Competencies:

  • Ability to empower others and to give them a voice in complex or challenging circumstances
  • Strong interpersonal awareness
  • Ability to influence others at all levels within the organization
  • Strong teamwork ethic and ability to build collaborative relationships on a global scale
  • Effective at managing a complex array of stakeholder relationships with finesse
  • Impeccable integrity with personal and professional values that are consistent with PayPal’s
  • Global thinker skilled at building scalable programs, policies and processes
  • Excellent written and verbal communication skills
  • Technical employee relations’ expertise, including in the areas of policy development, policy interpretation and implementation and program management on a global scale
  • Ability to work calmly under pressure and in a face-paced environment
  • Forward-thinking individual with strong personal credibility
  • Flexible individual with a growth mindset and an openness to new ways of doing things in order to strive for continual improvement in how we best advocate for employees


  • 8 or more years in the area of Human Resources in a global organization
  • 6 or more years in the area of Employee Relations; specialist jurisdictional or functional expertise preferred
  • Experience working on a global scale


Bachelor’s Degree in Human Resources Management, Business Administration or equivalent experience

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