eCommerce Assistant Manager (Digital Partnerships)

Job Title: eCommerce Assistant Manager (Digital Partnerships)
Contract Type: Permanent
Location: Singapore
Reference: 063504
Contact Name: Sheryl Chai
Contact Email: chaisheryl@ups.com
Job Published: December 14, 2020 17:01

Job Description

Job Summary : -
Exciting new opportunity to be part of UPS Small Business APAC Team. Looking for someone to connect buyers and sellers, simplify eCommerce and streamline the shipping process on Marketplaces, Ecommerce platforms & Online Shipping Channels.
We’re looking for someone that is into ecommerce, technology with a small business mindset. He/She will partner with Marketplaces (Amazon, eBay, TMALL.com, Etsy), eCommerce platforms (shopify, weebly, Magento) and shipping Multi-Channel/Multi-Carrier (shippo) across APAC. This person will support customer relationship building, proactively problem solves, and identify technical enhancement opportunities for UPS and our partners. They will use in-house reporting tools and secondary data sources to gather data for analyses and decision-making. This person must be skilled in both negotiation and ability to present value propositions to partners to improve and grow the partnership.
Responsibilities and Duties : -
  • Develops subject matter expertise (SME) on assigned partner, their business model, strategies and additional opportunities
  • Identifies opportunities for integration enhancements, develops value propositions and presents capabilities to internal and partner stakeholders (marketplaces, eCommerce Platforms, Shipping Multi-Channel/ Multi-carrier)
  • Assist in the technology integration including integration of UPS APIs, Customer UI, development and documentation support
  • Actively monitors and develops metrics to determine the effectiveness of programs and initiatives to inform future opportunities and priorities
  • Develops subject matter expertise on internal and external sources of information (e.g., customer data, technical implementation, and support processes, etc.) for analyses to provide information for decision making
  • Consults with subject matter experts across marketing, customer support, billing, and information systems to develop and support the partnership
  • Monitors the performance of customer technology products in an effort to identify enhancement opportunities
  • Participates in development of marketing strategy and in product/program management activities
  • Presents findings cross functionally to key stakeholders and identifies opportunities to bridge relevant initiatives
Job Requirements: -
  • Possess a Degree or Master’s Degree in any field or equivalent work experience
  • Minimum 3 – 4 years of relevant working experience preferably with exposure in e-commerce industry
  • Able to identifies key factors behind common problems to establish and execute solutions; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results
  • Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; communicates with other functions, provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
  • Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
  • Demonstrates database skills using technical programs and UPS internal systems such as Data Warehouse and Information Library; ability to draw specific insights from data sets
  • Experience demonstrating advanced skills with Microsoft Office Suite products (Word, Excel and Access)

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