- Posted 12 August 2022
- Job type Permanent
Johnson & Johnson is recruiting for a Director of Global Network Operations, located in Singapore.
The Director of Network Operations leads and is accountable for Network Services and the Digital Command Center in the Asia-Pacific region. This role will be accountable for the staff, operation, availability, reliability, technical performance, and financial performance of these services. The team reporting into the Director will consist of a matrix organization with administrative and functional employees (approximately 12-15+ employees), approximately 10 contractor positions and large outsourced managed services teams.The Director is responsible to ensure global network services, digital command center and monitoring services are operating at a high level of performance and available during ASPAC business hours and weekends as part of a global follow-the-sun support model. The Director will be responsible to meet business partners needs/requirements and ensure of successful business outcomes.
The leader selected for this role will be expected to lead transformational change of network and digital command center services in the region and contribute to the global network services eco-system. The leader selected must have a very strong technical background in network services, have a passion for continuous improvement, root cause analysis and Problem Management, IT Service Management discipline, as well as inventory and configuration management. The leader will also be expected to forge strong relationships with business partners in-region and be the single point of contact leader in-region representing Global Network Services.
The ideal candidate will have extensive experience leading Network Services functions and a very strong technical background with hands-on-experience earlier in their career. The candidate will also have proven experience overseeing managed service providers, leading transformational activities, adding high value to organizations, and experience working in a matrix organization.
Lead and is accountable for network and digital command center services in the ASPAC region. Ensures of highly available and high performing network services supporting business functions and partners. Provides a leadership single point of contact for all network services and fulfils business partner needs and requirements for network services. Ensures a very high level of consistency and standardization of the processes executed, adhering to all applicable Quality requirements set forth by the company. The regional team is responsible for global network operational issues outside of their region during ASPAC business hours.
Drives and communicates network services strategy for the ASPAC region
Deep collaboration with Regional TS Leaders and business partners, is a member of the Regional TS LT and is the directly responsible individual from the Network services team to drive reliability improvements for Network Services in ASPAC.
Accountable for the performance of service providers, including Managed Services providers, telecommunications providers, hardware/ software providers, etc.
Actively and continuously measures and reports on key metrics and indicators which result in action plans to address issues before they become business-impacting. Drives to identify preventative actions to avoid repeat issues.
Works with peer Network Engineering and Network Delivery teams to ensure that planned changes meet expected standards and follow all required processes, especially change management and documentation requirements.
Works closely with peer TS organizations to ensure fast resolution to complex IT issues which may be rooted in any number of IT functional areas. Peer groups include Compute Infrastructure, End-User Services, Business Technology (BT) groups, etc.
Takes proactive measures to reduce costs wherever possible, while managing and maintaining availability and quality of the network.
Develops and executes continuous improvement plans to support proposed improvements.
Ensures that the skills and capabilities of the teams are maintained and evolved to meet the changing IT network landscape.
Provides leadership, mentoring, and career guidance to matrixed employees in the region.
B.S. in Engineering, Computer Science, Telecommunications, or related degree.
Experience and Skills:
8-10+ years of relevant work experience specifically in the area of network services for a large multi-national company
Specific knowledge and experience providing network services leadership in the Asia-Pacific region for at least 5 years
Broad and extensive technical knowledge and direct experience with data network, voice, and contact center services. Hands-on experience in early career
Experience working with the following service management disciplines: Service Introduction, IT Service Management, Incident management, Problem management, Change Management
Highly experienced leading network services teams in a large enterprise network
Highly technical with deep “hands on keyboards” experience
Extensive experience overseeing Managed Service Providers
Excellent collaborator working in matrix orgs
High energy and drive for continuous improvement
M.S in Engineering, Computer Science or Telecommunications.
Experience in financial planning and/or budgeting
Cloud based technologies, SASE and SDWAN experience
Network Automation solutions used to more effectively manage network components and software (configs, operating systems, etc).
Ability to develop and present compelling business cases and budgets to gain consensus from stakeholder groups and peers.
Experience participating in internal or external audits.
Experience with infrastructure lifecycle management, quality and compliance.
Knowledge of Cisco SmartNet and other maintenance programs from other network vendors.
ITIL education or certifications.
Travel is expected to be appx 10%. Occasional travel to regional hub locations in EMEA, LATAM, and the USA.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.