Director - Delivery Management

Posted 01 February 2023
Job type Permanent

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Job Description

Role Overview:

As a Director, Portfolio Management, you will lead large and complex project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. You will be responsible for the successful delivery of the services sand corresponding customer satisfaction. As a director, you will assess potential partners, the business needs of existing assets, deployment of assigned programs to the field, and optimize individual and team contributions to accomplish overall business objectives. Additionally, you will be directly involved in channel development and key sales pursuits and may serve as a Career Manager or provide technical expertise and mentorship to colleagues.

Key Role Responsibilities:

Day to day you will:

  • Actively participate in key sales pursuits

  • engage customers in meaningful dialogue about their business to mutually explore opportunities

  • Actively participate in Solution Area channel development

  • Oversee and lead development, implementation and maintenance of the Project Work Plan

  • Approve estimates and estimating assumptions for the project's schedule, effort, and cost

  • Coordinate service levels and agreements and prioritize resources across projects and programs

  • Lead the delivery of the contracted solution on the program level at the agreed upon terms, cost (ODE), schedule, and quality level and is responsible for overall project approval.

  • Provide project leadership to appropriate onshore, offshore and near shore workforces

  • Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management.

  • Ensure understanding of stakeholder goals and expectations, address any misalignment, and monitor and control the program to meet/exceed the agreed expectations

  • Manage delivery portfolio

  • monitoring, escalating, and resolving issues

  • Have ultimate accountability for the overall development and integration of requirements

  • Provide oversight to management of relationships with all suppliers and subcontractors and own key relationships

  • Adhere to Solution Area and Americas Managed Delivery guidelines and processes.

  • Be accountable for compliance with corporate standards (legal, commercial, methodology, etc) throughout the delivery process

  • Represent the project team at client meetings. Obtain buy-in from senior management for all critical project plans, commitments, and changes-Provide strategic direction to all change management and change enablement processes throughout project duration 

Key Role Skill & Capability Requirements:

Technical skills and knowledge include:

  • Experience in large transformation program with 100+ resources

  • Strong program planning experience in multiple streams running over multi-years

  • Scope planning & management, organizing squads, reviews, and reporting

  • Conversant with Agile metrics and report program health

  • Risks & Issue management – strong leader who can drive risks mitigation, resolve issues

  • Strong relationship skills with customer

  • Industry experience in public sector, financials sector

  • Experience in successfully managing multiple large, ongoing, high risk, high revenue interrelated projects to achieve a specific set of customer business goals.

  • Track record of successful sales activities involving large, strategic projects

  • Track record of establishing and maintaining successful relationships with C-suite level customers. Able to articulate value delivered in a manner that drives and influences customer commitment and future partnership

  • Advanced level understanding of financial management practices as relate to projects and programs-Significant experience managing risk effectively

  • Deep understanding and application of various delivery methodologies

  • Successful track-record of Systems Integration delivery:   

    • Application Assessment & Requirements   

    • Application Design & Architecture   

    • Process & Functional Design   

    • Application Implementation

  • Successful track-record of Technology Consulting   

    • Technology Diagnosis & Assessment   

    • Technology Design    

    • Technology Implementation

Other skills and knowledge required:

  • Excellent communication and negotiation skills, including the ability to:   

    • Masterfully negotiate sensitive situations and multifaceted contracts    

    • Nurture complex relationships beyond immediate customer team with a broad range of target customers and with internal experts and senior executives    

    • Engage customers in meaningful dialogue about their business to mutually explore opportunities-Outstanding business acumen

  • Proven ability to become a strategic business partner and trusted advisor to customer

  • Customer oriented attitude and excellent interpersonal skills

  • Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.

Scope of Work:

Nature of Work:

Collaboratively sets strategic objectives with other leaders, and other managers as they deliver against strategic plans; monitors operational effectiveness, and intervenes to increase likelihood of success.

Translates high-level strategy into more localized strategy and operational objectives.


Highly complex problems, often requiring analysis of near-intangible factors, creative solutioning, and significant networking to succeed.


Authority to establish standards and shift overall direction of projects and programs in response to functional strategy.

Scope of Financials:

Owns a portion of budget within a given business unit (e.g., org. function, geography, Solution Area, etc.) and may allocate some budget to more junior leaders.

Accountabilities & Metrics:

  • Successful Project/Program Delivery

  • Customer Satisfaction

  • Cost of Poor Quality (Sold Margin vs. Delivered Margin

  • Schedule Variance/Schedule Performance Index (SPI)

  • Cost Variance / Cost Performance Index CPI

  • DSO (Customer pays bills on a timely basis)

  • Percent of Project Contribution Forms completed on-time

  • Employee Satisfaction 

Avanade is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, or marital status, genetic information, or any other protected status

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com