Director, Customer Project Management

Job Title: Director, Customer Project Management
Contract Type: Permanent
Location: Singapore
Reference: JR-122588
Contact Name: Amy Cheang (ZhanYu Bin)
Job Published: November 25, 2021 10:24

Job Description

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary: The Director, Customer Project Manager will play a critical role in the evolution and scaling of the organization by successfully leading multiple teams of Customer Project Managers to meet or exceed performance goals while also identifying and driving key improvements. The Director provides leadership and direction through senior managers and professionals to execute organizational strategy. To be successful, this individual needs to be a critical, strategic thinker with extensive project management expertise, who can provide management and leadership across the team to ensure the team's growth is in alignment with business needs.


This position will be responsible for, but not limited to the following specific duties:

  • Key leader in development of CPM organizational strategy.
  • In partnership with direct reports may set development goals for immediate team members and their staff.
  • Supports functional leadership in developing functional planning by rolling up department continuous improvement areas and developing holistic plan to close functional gaps.
  • Where required will advise the team on stakeholder management. Seeks opportunities to build effective stakeholder relationships on behalf of the team. Encourages feedback and has stakeholder knowledge of function and manages expectations.
  • Responsible for a team who has multiple and broad communication responsibilities. In tune with executive communication needs. Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content.
  • Is the highest level escalation point within the team for complex issues. Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution. Where necessary may refer and escalate outside of the immediate team.
  • May direct multiple teams that are responsible for delivery of company wide strategic programs.
  • Ensures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders. Accountable for resource planning (people, finances etc.) across the team.
  • Defines and effectively communicates project management methodology and its application to customer solutions.


  • Bachelor’s degree preferred, preferably in a technical subject, or equivalent experience.
  • 15+ years in an industry related role or prior relevant experience.
  • 8+ years prior management experience required.
  • Experience in a high pressure, customer facing role.
  • Experience in a technical industry; preferably IT, telecommunications or data centers.
  • Strong leadership skills - Required.
  • Able to collaborate and build strong personal relationships across many teams.
  • Strong negotiation and team-building skills with the ability to create consensus among cross functional teams and leaders .
  • Highly organized, with attention to detail and a dedication to resolving issues
  • Calm and effective under pressure. Able to remain professional in high stress situations.
  • Able to direct and manage teams with high volumes of work.
  • Excellent written and verbal communication skills at all levels of Equinix and customer organizations.
  • Effective presentation capability and style for all levels of the organization, including Executive.
  • Agent for change, creative thinker, decisive.  Ability to work and make decisions independently.
  • Technical aptitude and understanding of the technical service industry preferred
  • Able to interact with all levels of internal and external clients.
  • Requires strong decision making, analytical, and problem solving skills.
  • Able to train and/or mentor individual reports/individual reports and peers.
  • Must be able to travel both domestically and internationally.

Are you interested? We are interested in learning more about you. 


This Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organisational needs.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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