Design chapter Lead

Job Title: Design chapter Lead
Location: Sydney
Reference: 296515BR
Contact Name: Rivelino D'Souza
Contact Email: rivelino@au1.ibm.com
Job Published: February 24, 2020 10:48

Job Description

IBM Garage is seeking an experienced Design Chapter Lead to join a dynamic product team. You will maintain current standards, tools, and principles to the IBM Garage Design Chapter in the AP region. As part of a multi-disciplinary team, you’ll tackle complex business challenges alongside other builders and thinkers from different backgrounds in AI, IoT and robotics, quantum and blockchain. A successful candidate will be an organized go-getter with solid experience developing key insights about diverse audiences and able to do segmentation by needs. As part of a multi-disciplinary team, you will undertake research with a range of end-users to better understand their needs, and their relationship with the various factors that influence their environment. You are a quick learner, enthusiastic, detail-oriented and collaborative—ready to roll up your sleeves and lead a team that’s helping to bring human-centered design to one of the world’s most vital industries

  • This senior role sees you leading a Chapter team of designers across the Asia Pacific, providing training and mentorship, standards, principles, and delivery expectations.
  • You are part of a defined Asia Pacific CoC team that sets up Garage teams for success in all geographies across the region by delivering on the job in the client environment and providing IBM squads with experiential learning opportunities.
  • You will regularly facilitate enablement activities including Bootcamps for IBMers and our clients.
  • Join a high performing product squad and be responsible for User across the stages of product development.  Ultimately ensuring there is 'no bias' in the User research and product design.
  • Conduct research across the various forms including  review of reports, previous experiments were undertaken by various experts in the sector—to come to a point of view around what we know, where there may be bias and where we still have questions
  • Leverage IBM Subject Matter Experts Knowledge and thought leadership to appreciate domain expertise.
  • Structure appropriate forms of User research based on the degree of unknowns and lead the product squad through fieldwork, analysis of findings and insight development.
  • Provide research results to product team.
  • At times, provide deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way.
  • Oversee the product design process to ensure the squad adheres to the research findings and help remove 'bias' in design.
  • Work with cross-capability teams of UI and service designers, Product Engineers, and SMEs to create and manage a product’s lifecycle

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