Data Center Field Engineer

Job Title: Data Center Field Engineer
Contract Type: Permanent
Location: Silverwater
Reference: JR-123626
Contact Name: Brendan McMahon
Job Published: April 06, 2022 13:30

Job Description

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

About the role:

  • Troubleshoots and installs advanced circuits, and performs custom installations.
  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring advanced fiber terminations
  • Determines work priorities from the Siebel queue and ensures adherence to all commit times
  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group
  • Works with customers to troubleshoot issues
  • On-Call 24 by 7 Roster support/participation
  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Maintains detailed written records of all work activity
  • Supports the leads of cage / infrastructure modification projects
  • Completes all assigned training in a timely manner
  • Supports customer satisfaction through timely and precise order execution

About you:

  • Advanced written and verbal English skills
  • Ideally 2+ years’ experience working as a Field Engineer in a data center or similar role
  • Excellent interpersonal communication skills
  • Positive attitude who enjoys working in a team

Additional Job Description:

  • Coaching and Support of Field related staff in SY6, SY7, SY8 and CA1.
  • Offset Shifts will be established.

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