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Data Center Field Engineer III

Job Title: Data Center Field Engineer III
Contract Type: Permanent
Location: Seoul
Industry:
Reference: JR-123113
Contact Name: Patrick Wong
Job Published: November 25, 2021 12:29

Job Description

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities:

  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
  • Support Disaster Recovery drills and invocations
  • Install and de-install of customer cross-connections
  • Perform Smart Hands and tape backup Services
  • Incident handling, problem troubleshooting and escalation to upper tier
  • Escort Telco Engineers to provision or troubleshoot of circuits
  • Supervise vendors for work within data center premises
  • Maintain accurate records, document all problems, and prepare reports
  • Exhibit quality workmanship on all work
  • 24x7 shift duty and emergency scheduling of work is required
  • May perform other duties as assigned

Requirements:

  • University or Diploma in Computer Science or related discipline
  • Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage
  • 1 to 2 years’ experience in office applications, telecommunications equipment and technologies is highly preferable
  • Manage multiple concurrent interdisciplinary projects and ability to work in a team
  • Good team player, strong communication and interpersonal skills
  • Customer focus with good presentation and problem-solving skills
  • Discipline, self-initiative, self-motivate and willing to learn
  • Good command of spoken and written English and Korean
  • Able to perform 24x7 shift duty

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