Data Center Customer Operations Engineer IV

Posted 25 October 2023
LocationHong Kong S.A.R
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Data Center Customer Operations Engineer IV

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Has an understanding of the job while working on assignments that requiring judgement in resolving issues or making recommendations. Focus on tasks requiring your experience on understanding of standard operating procedure. Supports the overall team.


  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning

  • Support Disaster Recovery drills and invocations

  • Install and de-install of customer cross-connections

  • Perform Smart Hands Services

  • Perform Tape backup Services

  • Incident handling, problem troubleshooting and escalation to upper tier

  • Escort Telco engineers to provision or troubleshoot of circuits

  • Supervise vendors for work within data center premises

  • Maintain accurate records, document all problems, and prepare Reports

  • Exhibit quality workmanship on all work

  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

  • 24x7 shift duty and emergency scheduling of work is required

  • May perform other duties as assigned


  • Technical Institute/University Graduate in Computer Science or related discipline

  • Customer focus with good communications and interpersonal skills

  • Able to perform 24x7 shift duty

  • Good presentation skills and problem solving skills

  • Discipline, self-initiative, self-motivate and willing to learn

  • Fluent English speaking and writing

  • Knowledge or experience in office applications, telecommunications equipment and technologies

  • Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage