Data Center Customer Operations Engineer III (Osaka)

Posted 09 November 2022
Job type Permanent
Discipline Information Technology

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Data Center Customer Operations Engineer III (Osaka)

【Who are we?】

エクイニクスは、5大陸、55都市にまたがる世界最多のネットワークに接続されたデータセンターによって、6,000を超える世界中のトップ企業に、その顧客、従業員、パートナーとの接続の場を提供しています。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪に展開しており、今後はソフトウェア開発、ソフトウェア&ネットワーク アーキテクチャー、ネットワークオペレーション、クラウド&アプリケーションソリューションなどの領域においても進化を続けていきます。

【Data Center Technician】※IT未経験者歓迎/英語を活かせます!!※






■書類作成等の事務的作業 等





 日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方 






【休日休暇】 シフト勤務



【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。

【入社日】2021.10.1 以降を予定しております。








Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
Conducts circuit maintenance, installations, and advanced testing.


  • Racks and stacks customer equipment

  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets

  • Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times


  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)


  • Maintains detailed written records of all work activity


  • Supports fulfillment of projects with direction from senior staff


  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution


  • 1+ years experience

  • High School Diploma

  • BERT and SONET test equipment

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.