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Data Center Customer Operations Engineer II

Job Title: Data Center Customer Operations Engineer II
Contract Type: Permanent
Location: Singapore
Industry:
Reference: JR-121983
Contact Name: Jesslyn Lai
Job Published: June 03, 2022 16:19

Job Description

Job Summary:
Conducts testing and basic installations, escalating issues as required.

Responsibilities

Installations
· Installs ladder racks and fiber raceways
· Builds/Installs cages
· Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
· Performs intra-cage and infrastructure installations
· Installs and grounds cabinets and two-post racks

Queue Management
· Escalates SRs that require additional information

Testing/Troubleshooting
· Conducts carrier circuit testing

Cross Connects
· Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Documentation/Reporting
· Maintains accurate notes and records of activity fulfillment in ticketing system

Projects
· Supports fulfillment of projects with direction from senior staff

Training
· Completes all assigned training in a timely manner

Customer Management
· Supports customer satisfaction through timely and precise orders

Qualifications
· 1+ years’ experience
· High School Diploma

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