Equinix

Data Center Customer Operations Engineer II

Posted 06 June 2023
LocationSingapore
Job type Permanent
ReferenceJR-135361

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

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Data Center Customer Operations Engineer II

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

*As of Quarter 4 2022

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Job Summary
Assists with basic repairs, maintenance, and installations of Data Center infrastructure. Collaborates with others to resolve basic incidents and to keep the Data Center running smoothly.

Responsibilities
Facility/Infrastructure Maintenance

  • Performs site inspections and monitors the building and Data center alarms

  • Performs basic preventative maintenance on site infrastructure (e.g. changing filters on air conditioning units), or manages vendors

  • Assists more senior staff in repairs and corrective maintenance


Site Administration

  • Completion of site logs and data gathering for basic permits, such as MOPs and scripts


Incident Management

  • Assists more senior staff with responding to all on-site incidents and acts as directed


Work Orders

  • Completes basic work requests and assists with circuit installations


Collaboration

  • May work internally or with other departments to increase efficiencies and reduce potential failure scenarios


Additional Projects

  • Assists more senior staff with infrastructure projects


Qualifications

  • Fresh graduates are welcome

  • At least a Higher Nitec in an Engineering/IT field

  • Willingness to work on rotating shifts

  • Ability to work independently and as part of a team

  • Excellent communication and interpersonal skills