CX Field Enablement Leader, APJC

Job Title: CX Field Enablement Leader, APJC
Contract Type: Permanent
Location: Singapore
Reference: 1331419
Contact Name: Nirosha Xavier
Contact Email: nsavaria@cisco.com
Job Published: May 19, 2021 11:49

Job Description

X APJC Enablement Leader

Customer Experience (CX) organization is one of the fastest-growing business units at Cisco. We in the CX Enablement team are reimagining how Cisco transforms the knowledge of business partners and SMEs into compelling learning experiences for CX employees, Sales, and Channel Partners across the globe to drive role-specific, technology architecture, and CX portfolio and lifecycle motion.

This work is all achieved in partnership with CX Product Management, Role Communities, and Global Enablement. We build positive relationships across CX, partners, and sales to align to our Global, Regional, and Theater CX priorities and initiatives.


As the leader of APJC Enablement, you will:

Build high-performing teams and lead, execute and deliver enablement programs for CX, Sales, and Partners.


Have a good understanding of Cisco’s Business model and the CX Success Portfolio


Build strong Partner interlocks – CX Regions & Centers, CX Marketing & Product Management, Global Sales and Partner organization


Drive innovation, thought leadership, and establish a strong identity for Enablement across Cisco


Develop Annual and quarterly enablement plans & conduct regular QBRs to review performance with business partners


Map Cisco’s CX & Sales process with the customer lifecycle process to understand and improve what skills, knowledge, process, and tools are required by our CX & Sales teams to increase velocity and conversion rates


Analyze current skills, processes, knowledge, and processes. Work with the CX leadership team to identify strengths and areas for development for CX blueprint roles


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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