• Manage import and export customs clearance.

• Administer compliance and quality process. For instance, evaluate performance against goals and develop process improvements in order to increase quality levels.

• Review customs' memorandums and notices to stay informed on regulation/industry changes.

• Respond to information requests and notices of action from customs in a timely manner.

• Establish and maintain existing client relationships by delivering quality service. Understanding the needs of the customers and providing resolution promptly.

• Conduct quarterly business reviews and meetings with customers to maintain a leading business edge.

• Assess accuracy and review reports in order to ensure that all is in compliance with the relevant laws and regulations.

• Perform other duties as assigned

Requirements

• Possess a Bachelor’s Degree in any field, with a minimum 3 - 5 years of working experience in brokerage and clearance area. Prior experience and knowledge in the logistics industry will be advantageous.

• Customs Brokerage License is required.

• Highly motivated, excellent team player and has the ability to lead (providing professional guidance to junior employees using various tools and knowledge, etc.).

• Has the practical knowledge on accessing authorized databases to extract information.

• Excellent communication and negotiation skills to effectively build relationships with people across all levels. A strong command of English (both verbal and written) is preferred.