Customer Success Manager – Cloud Architect

Job Title: Customer Success Manager – Cloud Architect
Contract Type: Permanent
Location: Australia
Reference: 536137BR
Contact Name: Thornsby, James
Job Published: March 27, 2022 21:25

Job Description

At IBM, Technical Solution Architects work to understand needs and then create complex high-quality solutions that make meaningful impact. You’ll be responsible for overall leadership and delivery of the solutions from requirement gathering through implementation. You’ll use your in-depth knowledge of leading-edge products and technologies along with industry and business skills to influence outcomes.

Your Role and Responsibilities

  • Be the face of IBM to the customer
  • Journey a world leader in technology and consulting
  • Work with a growing team of passionate Cloud and AI experts

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.

The work will involve:

  • Serving as a trusted technical expert for the customer’s cyber security transformation, migration, and supporting adoption of a platform approach for managing threats and delivering digital trust;
  • Developing a growth plan to guide executive leadership through the changes needed to unlock the full value of transforming security in the era of hybrid cloud,
  • Lead technical conversations and show users how to get value out of their solutions
  • Solution architecture design, fast prototyping that demonstrates value
  • Identification of expansion opportunities and adoption of new insights
  • Execute customer success plan to drive adoption post-deployment
  • Bringing together multidisciplinary stakeholders towards a common goal
  • Influence key stakeholders from architecture to risk to cyber employees at clients to achieve the goal of an integrated security platform based on open standards

Required Technical and Professional Expertise

  • Demonstrate a history of success in a technical solution roles such as consultant, pre-sales, technical account management, enterprise architect, or equivalent
  • Technical understanding and hands-on experience with cloud architecture and associated frameworks
  • Experience with delivering or selling cyber security products within the modern enterprise
  • Ability to drive solutions, resulting in identification and re-use of patterns
  • Analytical mindset and problem-solving skills
  • Strong architectural point of view that transcends products feature and function
  • Strong interpersonal relationship building and communications skills
  • Can manage multiple customer accounts and projects simultaneously
  • The successful applicant must have the ability to work in Australia without sponsorship.

Preferred Technical and Professional Expertise

  • Experience working with OpenShift and AI technology
  • Experience working in B2B Enterprise Software
  • Experience in cyber security products across data or threat management

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