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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Singapore
Industry:
Reference: 210590W-01
Contact Name: Yi Peng Ang
Contact Email: yi-peng.ang@dupont.com
Job Published: June 11, 2020 15:28

Job Description

Responsibilities:

  • Process orders into management system
  • Process invoices and credit notes as need
  • Managing customer calls and inquiries
  • Ensure customer information is accurately maintained in the ERP system
  • Manage end to end order fulfillment process
  • Process free of charge commercial package samples as needed
  • Respond to customer complaints
  • Actively support Supply Chain Organization objectives and strategies
  • Analyze customer data utilizing reports and systems
  • Maintain department ISO procedures
  • Familarity with impact of forecast on APO
  • Drive continuous process improvement in the CR team and Supply Chain

Requirements:

  • Bachelor degree with 2 years of Customer Service experience in a B2B environment
  • Ability to speak, read and write Korean fluently as this position will be supporting the Korean market
  • Knowledge of delivery and payment terms; financial basics
  • Knowledge of warehouse processes, logistics and shipping
  • Knowledge in ERP System
  • Knowledge of global order management process

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