Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Singapore
Reference: CUS00002377
Contact Name: Angielina Tay
Contact Email: Angielina.tay@dupont.com
Job Published: January 29, 2021 09:19

Job Description

Introduction to the role

You are a self-starter who takes initiative and pride in doing a great job. You consistently performing to highest customer satisfactory standard with company interest in mind. You are a great communicator to work across various business functions, including warehouse, supply chain, finance and operations. You have basic SAP knowledge and skill in order-to-cash, logistics or supply chain module. This is a yearly renewal contract. This role will be reporting to a ASEAN Customer Service Leader.

Your Responsibilities

  • Process and manage customer's orders with order fulfillment process guidelines
  • Track order status of overall order process in shipment/delivery and documents follow up for smooth delivery of products to customers
  • Communicate widely across functions to get problem solved
  • Willing to take challenges and be flexible to accept any new tasks assigned
  • Can manage multiple tasks at the same time
  • Contribute to the business goals within the Customer Service function
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions

Your Experience & Competencies 

  • Minimally 2 years of working experience in international trade, preferably experience in electronics manufacturing industry
  • Bachelor’s degree in general business or equivalent  
  • Knowledge and skill in SAP is a great advantage, especially in order-to-cash, logistics and suppl chain modules
  • Well converse in both English and Mandarin, due to the client audiences that you will be supporting
  • Must have strong interpersonal and communication skill to work across various departments
  • Must be able to work with tight deadline
  • Must have strong learning aptitude in learning new systems and programs 

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