Introduction to the role
You are a self-starter who takes initiative and pride in doing a great job. You consistently performing to highest customer satisfactory standard with company interest in mind. You are a great communicator to work across various business functions, including warehouse, supply chain, finance and operations. You have basic SAP knowledge and skill in order-to-cash, logistics or supply chain module. This is a yearly renewal contract. This role will be reporting to a ASEAN Customer Service Leader.
Your Responsibilities
- Process and manage customer's orders with order fulfillment process guidelines
- Track order status of overall order process in shipment/delivery and documents follow up for smooth delivery of products to customers
- Communicate widely across functions to get problem solved
- Willing to take challenges and be flexible to accept any new tasks assigned
- Can manage multiple tasks at the same time
- Contribute to the business goals within the Customer Service function
- Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions
Your Experience & Competencies
- Minimally 2 years of working experience in international trade, preferably experience in electronics manufacturing industry
- Bachelor’s degree in general business or equivalent
- Knowledge and skill in SAP is a great advantage, especially in order-to-cash, logistics and suppl chain modules
- Well converse in both English and Mandarin, due to the client audiences that you will be supporting
- Must have strong interpersonal and communication skill to work across various departments
- Must be able to work with tight deadline
- Must have strong learning aptitude in learning new systems and programs
