Customer Engagement Program (Planning) Lead

Job Title: Customer Engagement Program (Planning) Lead
Contract Type: Permanent
Location: Singapore
Reference: ASI0001AI
Contact Name: William Widarto
Contact Email: William.Widarto@jacobs.com
Job Published: March 26, 2021 16:58

Job Description

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the “why” of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we’re integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

Our bodies and environment all depend on water, it is the building block that supports all life. Water issues are becoming increasingly prominent as we struggle with disparity between water availability and demands, water pollution, and competition for limited water resources. At Jacobs, we recognize these challenges and our engineers, scientists, and planners are working together with clients to find the right solutions to their water challenges.

Our Water business is currently working on a very exciting project, Advanced Metering Infrastructure (AMI) across the island. We are seeking for a Customer Engagement Program (Planning) Lead to be part of the project team. 

This senior role is part of the AMI Demonstration Project leadership team and will be required to work with the Client Board, or the Board’s contractors, which may include a Public Relations Agency and AMI Contractors, to develop and oversee the Customer Engagement Programs. 

The main responsibilities:

  • Prepare and implement Standard Operating Procedures (SOPs) and customer communication plans, including but not limited to, public relations (PR) folder with step-by-step explanation of the work to be carried out, photographs of equipment to be brought to site, PR identification passes for the AMI contractor’s key personnel, as instructed by the Board.
  • Provide customer relations skills training to AMI contractor including the AMI contractor’s Public Relations Officers on communications and presentation skills, proper handling of public feedback, code of conduct, attire etc.;
  • Ensure all stakeholder feedback is incorporated into programme requirements definition for the development of customer application by the AMI contractor; and
  • Propose recommendations for improvements or enhancements on the portal and app based on customer feedback.

Here’s What You’ll Need:

To be a successful candidate, you shall possess a minimum Diploma or Degree with a minimum of 10 years’ experience in developing/overseeing Customer Engagement Programs. Direct experience in planning outreach programs for water projects involving residential and commercial customers is preferred given the nature of the project.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally – and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company. 

Please note:  If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs.

Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.


At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.

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