Compliance & Risk SEA & Japan, Director

Job Title: Compliance & Risk SEA & Japan, Director
Contract Type: Permanent
Location: Singapore
Reference: R0045616
Contact Name: Janice Lee
Contact Email: meilee@paypal.com
Job Published: August 14, 2019 18:06

Job Description


The GGRC (Global Governance, Risk & Compliance) Director is responsible for second line oversight for all risk disciplines, including Compliance, across all lines of businesses across Southeast Asia & Japan regions.

The Country Risk and Compliance Officer will provide oversight by:
  • Maintaining & managing Policy & Procedure Governance;
  • Risk Appetite Governance & Reporting;
  • Collaboration with Legal to maintain an inventory of legal obligations;
  • Supporting maintenance of risks in line with risk taxonomy, framework & assessment processes;
  • Providing objective, independent risk and compliance assessments & recommendations;
  • Supporting 1st line in prioritization of risk mitigation;
  • Establishing and maintaining effective stakeholder engagement across PayPal and key regulators; and
  • Escalating timely and actionable information to key stakeholders.


  • Manage a team of local GGRC professionals to ensure the effective implementation of the GGRC framework across all lines of business in the said regions
  • Manage relationships and exam reviews with all regulators
  • Establish processes with Legal and Governance Relations to ensure awareness of all regulatory changes relevant to PayPal across operations in the countries
  • Maintain and deploy GGRC management capability, including the provision of high quality advice, insight and support to the Chief Executive, Board of Directors, GGRC regional, international and global teams
  • Work with the functional Internal Control Partners (ICP) to understand global risks impacting PayPal as well as risk themes which may impact the businesses
  • Maintain oversight of the centralized register of identified risks and issues to assist monitoring & reporting
  • Oversight & reporting on the 2nd line testing & controls.
  • Maintain the GGRC management framework including risk appetite statements, risk tolerances & specific metrics in partnership with the business & in line with regulatory requirements
  • Drive a culture of risk & compliance across the businesses
  • Ensure the GGRC framework is complete, consistent, cost effective & adds value for customers & shareholders; protecting their assets & interests
  • Foster confidence and provide assurance to management and the Board, that GGRC framework is effectively managed, consistent with the local regulatory requirements
  • Advise on the inherent risks and/or compliance issues pertaining to proposed business strategy & plans, including whether those risks are consistent with the agreed risk appetite using objectivity & balance
  • Reinforce roles & responsibilities with respect to embedding GGRC across the 1st and 2nd lines of defense, & provide objective oversight & challenge of strategy, key business decisions & performance, for improved outcomes
  • Proactively work with 3rd Line (Internal Audit) to understand key issues & maintain oversight on resolution plans across businesses

Requirements & Qualifications

  • At least 12+ years’ experience in a large organisation including demonstrated leadership in building risk & compliance frameworks
  • Strong relational skills with local regulatory bodies
  • Sound knowledge of compliance & risk practices/framework & regulatory obligations of AML/CTF, Privacy Act, Consumer Protection, payments legislative requirements, etc
  • Broad understanding of payments, credit & retail banking experience
  • Experience designing Board documents & organizational structures to support appropriate Governance across complex geographically challenged entities
  • Demonstrated ability to build & maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
  • Ability to communicate complexity in a simple & clear manner
  • Ability to take ownership of outcomes & the ability to work with business unit teams to confront issues and drive performance
  • Skilled at identifying & recommending cost effective solutions & organise resource allocation
  • Ability to use initiative & be proactive in addressing & resolving issues
  • Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines
  • Team oriented and collaborative, with exceptional consensus building and relationship management skills. Must have a proven ability to develop and sustain positive relationships across the organization
  • Strong critical thinking, organizational and analytical skills with a demonstrated ability to prioritize and manage multiple initiatives and requests simultaneously in a fast-paced environment
  • Impeccable written and verbal communications skills with the ability to translate, articulate and present highly technical and complex procedural recommendations, regulations, laws and policies to a variety of audiences
  • Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes and increasingly stringent regulatory pressures
  • Dynamic and commercially driven with an intuitive appreciation for the customer experience

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