Client Onboarding Officer

Job Title: Client Onboarding Officer
Contract Type: Permanent
Location: Japan
Reference: 153216
Contact Name: Shivani Gandhi
Contact Email: shivani.gandhi@credit-suisse.com
Job Published: June 05, 2020 17:04

Job Description

Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer

This role will support the APAC BPS IB COLM – IB COB activities including:

- the implementation of the Account Form Governance and control/tracking of  IB Client Onboarding (to run in parallel of CLMR program roll out phases + expected legal entity / client data migrations) 

- the enforcement of data steward ownership / initial due diligence model, these controls and ongoing supervision of Key IB client data points will progressively move as part of COLM IB COLM BAU tasks


Additionally, the incumbent might also engage in the

- review of KYC, tax and suitability documentation pertaining to new clients being onboarded or whose relationship is being extended

- review and facilitate dispositioning of screening results in coordination with FO client relationship owner and compliance

- processing and coordination and performance of all relevant 4 eyes check controls as well as qualitative and quantitative contribution to various business initiatives and related client outreach touching upon client relationships of varying levels of complexity

- supervise and train junior members of the IB COB team

Core Functions:

  • Represent BPS IB COLM in strategic / regulatory IB client account form governance initiatives and projects
  • Deliver initial due diligence output that is in line with IB COB quality standards, objectives, vision and roadmap.
  • Drive and deliver continuous process improvements in client onboarding processes and diligently use the tooling part of the IB client IT platforms
  • Manage own IB COB Book-Of-Work (BOW) and the prioritization of IB client onboarding deliverables.
  • Support User Acceptance Testing (UAT) of IB client platform solutions, and deliver training to Run-The-Bank teams where required
  • Deliver MI for capacity and delivery management
  • Provide regular status updates on progress with projects to line management and internal stakeholders
  • Proactively provide/obtain/coordinate advice from/to relevant stakeholders to resolve potential or actual issues affecting the onboarding processes.
  • Drive and track, subject to pre-agreed parameters, the necessary prioritization review of ad-hoc initiatives
  • Investigate and escalate potential breaches in IB client onboarding processes.
  • Assist implement the regulatory project objectives and priorities set by CS management.
  • Provide relevant translations to / from English for BAU and day to day team needs in other languages mastered by the incumbent-

You Offer

  • 3 - 5 years of experience in an international financial institution (investment banking), securities/trading house or Asset Manager.

  • Familiarity with AML / KYC / Regulatory regimes in APAC and ideally EMEA, US

  • Fluency in Japanese AND English - written and spoken

  • Familiarity with investment banking and corporate finance products (such as M&A, IPO, DCM, ECM etc.)

  • Being a self starter with good project management skills, accurate and keen on detail, and with a strong client service mind-set

  • Pro-activeness, driving projects, processes to achieve goals and delivering results

  • Multitasking abilities, promoting timely flow of information, as well a strong problem solving skills-

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.


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