AVP, Business Analyst, Middle Office Technology, Technology & Operations

Job Title: AVP, Business Analyst, Middle Office Technology, Technology & Operations
Contract Type: Permanent
Location: Singapore
Reference: WD21980
Contact Name: Jasper Tan
Job Published: April 23, 2021 21:06

Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role

This role requires an experienced business analyst, with knowledge of end to end credit life cycle management from credit origination to credit measurement/monitoring, to actively execute and monitor project related activities and constantly deliver quality project deliverables. The candidate shall be required to quickly understand the current operating model and define the target state operating model. Working as part of a regional team within our Singapore office although some overseas travel will be required.


On a day to day basis provide support to the project team lead within the program. The candidate will be responsible for ensuring coordination of project activities and delivering of project deliverables. The candidates may be required to work across various projects within the program. The candidate should have an understanding of a wide range of banking book products with an appreciation of counterparty credit processes.

  • Gather and document business and technology requirements; data analysis
  • Define business processes & data flows
  • Work with system architects to define appropriate technology solutions
  • Document the necessary functional specifications for system development
  • Work closely with UX designer on clarifying requirements throughout the project life cycle
  • Act as an interface between development teams and business end users
  • Liaise with system developers through the system development life cycle to ensure common understanding
  • Assist in day to day project activities to ensure document, activities are monitored and completed on time
  • Support project managers to provide weekly status updates and track project schedule
  • Lead project streams and manage project finances when required
  • Manage change in requirements based on defined process
  • Plan, Participate and Coordinate test phases prior to implementation
  • Develop test plans against the functional specification
  • Execute functional testing of the new solution
  • Support various stages of testing, including UAT in preparation for production go-live
  • Assist preparation of training materials and user guide; conduct necessary training to users
  • Assist product owner in the development of user guides/manual
  • Assist in preparation of project review and closure documents


This is a hands-on role requiring a strong business analyst to engage in a fast moving and large scale credit architecture development program.

  • Good understanding of banking domain (specific domain: credit process), banking book (Lending, Trade Finance and CASA) products with credit risk management
  • Experience in capturing business and technology requirements, systems development life cycle, writing functional specifications, writing test scripts and executing functional tests, analysis of credit risk system requirements
  • Experience of working with relationship managers, credit risk managers and technical specialists; and understand credit risk end-to-end management and operating mode
  • Proven track record of participating in the delivery of credit risk technology solutions
  • Either vendor systems or preferably an in-house solution
  • Ability to plan and conduct interviews with business end users on complex topics
  • A motivated self-starter with ability to multitask but requires minimal supervision to meet challenging targets, embody a `whatever it takes to get the job done` attitude
  • Able to operate independently and make sound decisions, but a team player with collaborative attitude and enjoys working in teams
  • Effective problem solving and analytical skills with attention to detail while maintaining a big picture outlook
  • Maintain high productivity in a fast paced environment showing effective prioritization skills
  • Excellent written and verbal communication and interpersonal skills
  • Proficient in MS Office and able to produce board-level documentation
  • Proficiency in some form of programming and database technology, such as Java, Oracle/Mysql/Mongodb etc…
  • Strong facilitation skills and experience facilitating workshops with large groups
  • Experience in various requirements models like use case models, business process models, data flow diagrams, context diagrams and sequence diagrams etc…
  • Experience in working with agile software development methodologies
  • Some skills in usage of any issue/problem tracking, defect management tool and MS SharePoint is required
  • Experience in working with multi location teams will be an added advantage


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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