Associate Technical Solution Specialists - Security

Job Title: Associate Technical Solution Specialists - Security
Contract Type: Permanent
Location: Kuala Lumpur
Reference: 1364274
Contact Name: Janna Rose Ybanez
Contact Email: jaybanez@cisco.com
Job Published: April 13, 2022 21:23

Job Description

Why Cisco?

We change the world, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You’ll Do

As part of a global organization, you will be responsible to provide pre-sales SE support for Account Manager, SE and all Cisco partners as Associate Security Technical Specialist. Your pre-sales SE support is not only for APJC but also for global. You will need to communicate crossly with APJC to provide high quality pre-sales SE support and response to various technical inquiries. virtually through the various advanced communication tools.

  1. Pre-sales deal support, response to technical inquires as Security Architecture Specialist.
  2. Pre-sales SE support for global Cisco AM, SE and Partners
  3. Proactively support your global colleagues through your leadership.
  4. Provide pre-sales SE support via various advanced virtual tools (web Meeting, Telepresence, IP Phone).
  5. Participate and presentation in your relevant team meeting and trainings.

Role & Responsibilities

You need to decide whether accept or decline the SE support request from our client from both technical and business justification perspective based on your knowledge and experience. You need to create relevant documentation, provide presentation or demo in your deal support to provide the solution for customer / partner business challenges through appropriate collaboration with Cisco AM and another SE. There are also many technical inquiries regarding Cisco product information, specification, product selection for proposal and high-level system design that are also very important job in my team. You will also need to provide response for these types of technical inquiries.

You will also need proactively accruing technical / product knowledge as senior SE to provide support / mentoring for your colleagues.

The fascinating things about this job

・Building your career as a technical specialist

・Working in a global organization

・Various career path in Cisco globally

・Opportunity to travelling to oversee countries for the training / meeting

・Flexible work style (including Work from Home)

Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

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